Emergency Response Award

Emma Lay

Total Security Services Ltd

Emma Lay has exemplified dedication, professionalism, and leadership in her role as a Security Officer at TSS. Throughout her career, Emma has consistently gone beyond the standard requirements of her position, showing a deep commitment to both her colleagues and the local community. Known for her reliability and unselfish work ethic, she has been a constant pillar of support within her team, often staying late or adjusting her schedule to meet the needs of others. This level of commitment has earned her a reputation for fostering a sense of safety and trust within the environment she serves.

One of the key moments in Emma’s career came earlier this year, when her quick thinking and decisive actions saved a man’s life outside the store. When the individual was found unconscious, Emma did not hesitate—despite not having prior CPR training, she immediately contacted emergency services and administered CPR under their guidance until paramedics arrived. Her calmness and ability to lead in such a high-pressure situation ultimately saved the man’s life, a fact later confirmed by medical professionals. This event underscored Emma’s extraordinary capacity for leadership and her willingness to step up in moments of crisis.

In recognition of her exceptional actions and commitment to her role, Emma was invited to attend the 20-year Security Industry Authority (SIA) parliamentary event at the House of Lords in 2024. This prestigious invitation was a mark of appreciation for her life-saving efforts and her dedication to raising the bar for security professionals. Being recognized at this national level highlights Emma’s influence not only within her team but across the entire industry, showcasing her as a role model for others in the profession.

Beyond this act of heroism, Emma has consistently raised the performance standards for security professionals within her workplace. By building strong relationships with her colleagues and the local community, she ensures that both the client’s operations and public safety are effectively maintained. Emma’s outstanding customer service further contributes to her positive influence, transforming her role into one that enhances the reputation of security professionals across the sector. Through her consistent hard work, she sets an example of commitment, integrity, and excellence in service delivery.

Emma’s career reflects not only a passion for her work but also a profound sense of responsibility towards others. Her unselfish nature, combined with her ability to handle complex and high-stress situations, has positioned her as a leader within her team, inspiring those around her to strive for higher standards. This combination of day-to-day excellence and extraordinary acts of service marks Emma as a standout professional in her field.

Daniel Strachan

Nominee: Daniel Strachan, Aldi, Yarm Lane, Stockton-on-Tees On a winter evening in January 2024,...

Paul Ryde

While conducting an external patrol at a prestigious Shopping Centre, Paul noticed a piece cut...

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